I’ve been asked quite often over the years exactly what it is that I do for a living and what Global 360 does. I’ll share some of that information here, and will point to a few web site resources, for anyone who might have an interest in learning more. In my daily work life, I am the Business Development Manager for Global 360′s Work Management Group….and specifically for the Information Outsourcing Group. Global 360′s primary focus is on Business Process Management (BPM) and Business Process Optimization. The company develops and provides software solutions to its clients on a world-wide basis. Although Global 360 may not be a household name, we are well known to key analysts, including the Forrester Group and Gartner Group - key organizations that provide advice and consulting services to Chief Information Officers and to their direct reports. I’m pleased to see that Global 360 classified as a “leader” by both Forrester and Gartner.
There are a few items that differentiate Global 360 from other firms. First, the firm’s products span a wide range of audiences, from Imaging for Windows© for individual desk tops, through departmental and workgroup solutions, through to solutions that are designed to accommodate thousands of end-users, true enterprise-level systems. Beyond the range of software solutions, Global 360 also provides outsourcing services to its customers. Those outsourcing services focus on outsourced capture services and conversion services for paper-based, microfilm-based, and microfiche-based media. To the best of my knowledge, Global 360 is the only large software provider that addresses both software and capture services for its clients.
To answer the question about what I do for Global 360 is fairly easy within the context of the company’s offerings. I am responsible for business development for our outsourcing services – translation: sales of those services. I work with Global 360 customers and customers of other content management and process management providers as they seek to provide on-going outsourced capture services, backfile conversion services and/or media conversion services. That role brings me into contact with many organizations that work to improve the efficiency in the way that they manage their records, and who seek to ensure that privacy rights of their employees and their customers or constituents is maintained. I have had opportunities to be involved with medical/patient records conversion and capture work, opportunities to be involved with private sector records in sensitive areas like Human Resource records, and opportunities to work with those whose records include substantial personal identifying information in the government sector. In each area, my firm works with clients whose volumes are high (millions of pages where digitization is needed), and whose needs include the protection of all of the personal identifying information contained within those records.
As a team member at Global 360, my background has served me well. My prior employment and assignments have included everything from forms management, to micrographics systems, to records management, to enterprise content management and business process management. That background has also included membership in a number of Associations like ARMA – where some might consider me to be over active, the ICRM, AIIM, and some specific industry-related groups.
That’s a bit of a snapshot of both my company and of me from a business perspective.
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